CUSTOMER FOCUSED TEAMS
Building a Stronger Customer Experience
Local Support For Michigan Businesses
CUSTOMER FOCUSED TEAMS (CFT) PROVIDING MORE DIRECT LOCAL ACCESS
123NET is doing something that no one else in the industry is doing, we are building a full team around you. Not only are we saying it we are showing it by providing you direct efficient access to your local 123NET Customer-Focused Team (CFT). 123NET is committed to making sure that our customers are successful, valued and have the best experience in the industry.
24/7 – 365 DAYS A YEAR
Every 123NET customer has access to live, around-the-clock, Michigan-based support. Clients can reach 123NET by email, phone, or online support request. Providing customers with world-class support separates 123NET from the competition.
BEFORE YOU CALL – 888.440.0123 or 248.228.8200
Please have your service address or circuit ID available (Please note you will need your account number available to make any changes to any services). Please prepare to answer the following questions:
- Are you able to get online? (data services only)
- Can you verify that there is power to your building?
- Confirm if you can receive incoming calls (for voice services only)
- Confirm if you can make outgoing calls (for voice services only)
- When did the issue begin?
- Have you had any recent infrastructure changes?
- Have you contacted your managed service provider/IT staff yet?
Support Links for Business Customers
Support Links for Residential Customers
Resources to Get You Started – Unified Communications & Hosted IP PBX
Unified Communication – Ascend Apps Download
123NET’s new Unified Communications platform uses the Ascend App, available for both mobile and desktop for Windows and Apple devices. Download links are available in your customer portal and can also be accessed here: Unified Communication – Ascend Apps Download
Hosted IP PBX Softphone Download
If you are still on legacy Hosted IP PBX services and need to download a softphone to your device, use the links below: