As a Fiber to the Home (FTTH) Installation Technician, you will play a crucial role in deploying and maintaining our industry leading FTTH network. You will be responsible for ensuring high-quality installations, troubleshooting any connectivity issues, and providing exceptional customer service. This job is based in Western Michigan, specifically Allegan and Ottawa Counties.
Key Responsibilities:
FTTH Installation: Conduct site surveys to determine the best placement of fiber equipment and plan installation routes.
Install and terminate fiber optic cables at customer premises, ensuring proper connections and signal strength.
Equipment Setup and Configuration:
Configure, connect and set up customer premises equipment such as routers and Gateways
Testing and Quality Assurance: Perform thorough testing of installed equipment to verify optimal performance and compliance with industry standards.
Identify and rectify any connectivity or performance issues
Customer Interaction: Provide clear and concise instructions to customers on using FTTH services and troubleshooting basic issues.
Address customer inquiries and concerns in a professional and friendly manner.
Documentation: Maintain accurate records of installations, configurations, and any necessary repairs or upgrades.
Experience:
- Computer networking: 1 year (Preferred)
- LAN: 1 year (Preferred)
Benefits:
- Health insurance – Provided for you and your family on day one of employment
- Dental insurance – Provided for you and your family on day one of employment
- Vision insurance – Provided for you and your family on day one of employment
- 401(k)- Savings plan with Company Match
- Paid time off
COMPANY OVERVIEW:
123NET, Inc (123NET) is headquartered in Southfield, Michigan, and has been providing High Capacity Business Internet, Colocation, and Telecommunications services successfully for 25 years from small to Fortune 500 companies. We are one of Michigan’s fastest-growing privately held companies offering competitive wages, healthcare benefits, and a great work environment. We attract top talent, bringing diverse experiences and creativity to our team and fostering an environment that enables employees to apply their skills, creativity, and experience in an independent and impactful way. Our people are at the core of our success. We attract and retain top talent who bring diverse experiences, creativity, and leadership to our team. We are growing rapidly and are passionate about making a difference every day.
Our Mission – Building network to make Michigan communities and businesses the best connected on the planet.
Job Type: Full-time
Pay: $40,000.00 – $55,000.00 per year
Schedule:
- 8 hour shift
Work Location: On the road