Location: Remote
Reports To: Manager of Project Management
Company: 123NET
Job Summary
The Project Coordinator is responsible for overseeing the provisioning, installation and activation of telecom services, ensuring accurate, efficient, and timely delivery of customer orders. This role acts as a liaison between internal departments (sales, engineering, permitting, construction, network operations, porting, etc.) and external vendors or clients, coordinating all aspects of service setup and deployment.
Key Responsibilities
· Coordinate and manage telecom provisioning orders from initiation through completion.
· Work closely with internal teams to gather required information and ensure service readiness.
· Schedule and track service installations, circuit turn-ups, and equipment deployments.
· Monitor order progress and provide updates to customers, account managers, and leadership.
· Validate service requirements and confirm feasibility prior to service activation.
· Troubleshoot provisioning issues, escalating to engineering or operations when needed.
· Ensure accurate documentation of all activities in internal systems.
· Maintain detailed timelines and adhere to service delivery SLAs.
· Support process improvements to streamline provisioning workflows.
· Participate in team meetings and contribute to a culture of continuous improvement.
Qualifications
· High school diploma or equivalent required; associate or bachelor’s degree preferred.
· 2+ years of experience in telecom provisioning, order coordination, or network operations.
· Familiarity with telecom services (e.g., Ethernet, DIA, VoIP, fiber).
· Strong communication and organizational skills.
· Ability to manage multiple projects in a fast-paced environment.
· Basic understanding of network concepts and infrastructure.
· Detail-oriented with strong problem-solving skills.
Preferred Skills
· Telecom industry certifications (e.g., MEF, CompTIA Network+).
· Knowledge of LEC ordering processes (ASR/LSR) and circuit delivery timelines.
· Experience working with carriers and ISPs.
Work Environment
· Remote setting with occasional in person meetings at Headquarters
· May require occasional after-hours coordination during service activations or escalations.