Job Summary
As a B2B Customer Care Technician at 123NET, you will be the primary point of contact for our business clients, providing expert technical support, troubleshooting service issues, and ensuring an outstanding customer experience. This role is key to maintaining our commitment to fast, reliable, and responsive service.
Key Responsibilities
- Provide technical support to business customers via phone, email, and chat.
- Diagnose and troubleshoot network, VoIP, and connectivity issues.
- Assist customers with service setup, configurations, and troubleshooting.
- Document customer interactions, issues, and resolutions in the ticketing system.
- Work closely with internal teams, including NOC and engineering, to resolve complex issues.
- Ensure timely follow-ups and proactive communication with customers.
- Educate customers on best practices and available support resources.
Qualifications & Skills
- 1+ years of experience in customer or technical support (preferably in a B2B environment).
- Basic networking knowledge (TCP/IP, DNS, VPN, VoIP, etc.).
- Experience with CRM and ticketing systems.
- Strong troubleshooting and problem-solving skills.
- Excellent communication and customer service skills.
- Ability to manage multiple tasks and prioritize in a fast-paced environment.
- Certifications such as CompTIA Network+ or CCNA (preferred but not required).
Why Join 123NET?
- Competitive salary and benefits package.
- Opportunities for career growth in a fast-growing company.
- Collaborative and supportive team environment.
- Training and certification reimbursement programs.
If you’re a tech-savvy problem solver with a passion for customer service, we’d love to have you on our team!