Join 123NET, a leading telecommunications company headquartered in Southfield, Michigan, as a Direct Sales Manager. We are seeking a dynamic and experienced professional to lead our sales team, drive revenue growth, and contribute to our mission of Building Network to Make Michigan Communities and Businesses the Best Connected on the Planet.

Key Responsibilities

Team Structure and Management:

  • Oversee a team of 5-7 sales members focused on SMB and enterprise clients in Michigan.
  • Provide leadership and support to ensure team cohesion and productivity.

Sales Metrics and Performance:

  • Help each team member reach and exceed their monthly new revenue goals.
  • Monitor individual and team sales performance, providing insights and guidance to improve results.
  • Assist team members in understanding their sales funnels and identifying what is needed to ensure success.

Sales Process Adherence:

  • Ensure that the sales team follows the established sales process.
  • Provide coaching and feedback during field activities and meetings to improve adherence to the sales process.

Training and Development:

  • Responsible for the training and development of sales team members, focusing on internal systems (e.g., CRM) and industry expertise.
  • Conduct regular training sessions and provide ongoing support to enhance team members’ skills and knowledge.

Collaboration:

  • Work closely with Marketing to coordinate on collateral, events, and other needs.
  • Collaborate with Sales Engineering, Sales Support, and other departments to ensure smooth operations and support for the sales team.

Reporting and Feedback:

  • Report directly to the VP of Direct Sales.
  • Provide active, real-time feedback to team members rather than relying on formal measurement metrics.

Sales Strategy Execution:

  • Encourage open communication and regular feedback sessions to address any issues and support continuous improvement.
  • Play a key role in executing the sales strategy and providing input on the overall direction of the team.
  • Participate in strategy meetings and contribute valuable insights to shape the team’s approach and goals.

Required Qualifications

  • Minimum of 5+ years of experience in sales.
  • At least 1-2 years of experience in a management or leadership role, preferably within a sales environment.
  • Experience in the telecommunications industry is preferred but not required.
  • Strong understanding of sales processes and methodologies with the flexibility to adapt to 123NET’s specific approach.
  • Proven ability to lead and manage a sales team effectively.
  • Experience in providing coaching and feedback to improve team performance.
  • Demonstrated leadership skills, including the ability to inspire and motivate a team.
  • Ability to understand and address the needs and concerns of team members and clients.
  • Familiarity with Microsoft Outlook, Excel, CRM systems, and SQL is a huge plus.
  • Excellent verbal and written communication skills.
  • Strong problem-solving and decision-making abilities.
  • High level of adaptability and ability to manage multiple priorities.
  • Strong interpersonal skills to build and maintain relationships with team members, clients, and other departments.
  • Strong organizational and time management skills to handle multiple tasks and deadlines.
  • Ability to handle conflicts and provide solutions that benefit both the team and the clients.

Preferred Skills & Competencies

  • Proficiency in advanced sales techniques and strategies, including consultative selling and solution-based sales approaches.
  • Strong analytical skills to interpret sales data and metrics, using insights to make informed decisions and drive performance improvements.
  • Advanced knowledge of CRM systems to manage customer relationships, track sales activities, and analyze sales performance.
  • Ability to manage multiple projects simultaneously, ensuring timely completion and alignment with strategic goals.
  • Experience in leading teams through change, including implementing new processes, tools, or strategies.
  • Deep understanding of customer needs and the ability to align sales strategies to meet those needs effectively.
  • Strong networking skills to build and maintain relationships with key stakeholders, both internally and externally.
  • Ability to think strategically about the sales process and contribute to the development of long-term sales strategies.
  • Excellent negotiation skills to close deals effectively and ensure mutually beneficial outcomes for the company and customers.
  • High level of emotional intelligence to understand, influence, and connect with team members and clients.
  • Comfort with leveraging technology and digital tools to enhance sales processes and team productivity.
  • Strong presentation skills to effectively communicate ideas and strategies to the team, management, and clients.
  • Ability to work collaboratively with other departments, such as marketing, sales support, and sales engineering, to achieve common goals.

Company Values

**Growth:** Emphasis on continuous improvement and development, both for the company and its employees. Encourages innovation and adaptability to stay ahead in the industry.

**Adaptability:** Flexibility in responding to industry changes and customer needs. Openness to new ideas and approaches to improve services and operations.

**Responsibility:** Commitment to ethical business practices and accountability. Ensures that all actions are transparent and maintain the trust of stakeholders.

**Teamwork:** Collaboration across departments to achieve common goals. Fosters a supportive environment where diverse perspectives are valued and respected.

**Trust:** Building and maintaining trust with clients, partners, and team members. Ensures reliability and integrity in all business dealings.

**Humility:** Acknowledging and learning from mistakes. Maintaining a customer-first attitude and striving for excellence without arrogance.

Compensation & Benefits

  • Competitive salary, commensurate with experience.
  • Matching 401k plan.
  • Comprehensive health, dental, and vision insurance.
  • Generous paid time off and holidays.

Location & Work Environment

This position is based in Michigan, with opportunities in Southfield or Grand Rapids. 123NET boasts a collaborative and inclusive company culture.

Join Us Now!

If you are a motivated and experienced sales leader looking to make a significant impact, we encourage you to apply for the Direct Sales Manager position at 123NET. Join us in driving growth and excellence in the telecommunications industry.

Apply Now